After an IT asset is installed and in use, it will almost always require maintenance. Break/Fix support provides hardware or software remediation to keep IT assets up and running. Most customers cannot do without their equipment functioning for an extended period of time, so regardless if the equipment is in warranty or not, it could potentially take days, or even weeks, to get the device returned to a useful state. Degraded or broken equipment may reduce employee productivity or even result in loss of company profitability.
SA provides Break/Fix support across North America for desktop, server, printer, POS devices, and many associated peripherals, regardless of the manufacturer or age of the equipment.
Because each customer’s requirements are unique, we provide different types of Break/Fix support services. SA offers onsite Break/Fix support via service agreements and on a time and materials basis.
Service agreements can include response or restoration and service levels as aggressive as two hour restoration. If you don’t desire a service agreement or specific service levels, then a time and materials service may be right for you.
Typical Onsite Break/fix support includes:
- Onsite labor
- Fault or problem troubleshooting and identification
- Parts sourcing and replacement
- Restoring hardware to full functionality
- Asset management updates
- Call management
Like many of the IT services offered by SA, Break/Fix support can be bundled with other SA service offerings or procured as a separate service.