Utilizing a managed service can be an excellent way for organizations to streamline IT service delivery and minimize IT operational costs while improving customer satisfaction and service levels. There are various reasons why a customer may desire to obtain a managed service.
- Lower the overall cost of an IT service to the organization
- Increase the ability of the organization to forecast and budget IT spend
- Maximize the organization’s human capital investment by allowing its IT employees to focus on the company’s core business to help drive added profitable business results
- Allow a company who specializes in IT services to perform the work bringing best practices and industry standards to the environment
Whatever the reason, SA offers customers and partners the best in industry managed services for desktop, server, and print devices.
A typical managed service solution includes the following components:
- Transition management to include documenting how the service is performed today to how the new service will be performed tomorrow
- Program management to direct the personnel who will deliver the new service and interface with the account team
- Human resource transfer or placement of field delivery personnel
- Service level agreements to assure a competitive and consistent service delivery model
- Performance reporting to bring visibility to areas in need of improvement as well as recognize what is working well
- Service optimization to improve delivery and reduce cost
SA provides managed services for all types of companies both large and small so regardless of the size of your company an SA managed service may make good business sense. SA managed services are custom tailored for each customer.
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